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A friendship founded on business is better than a business founded on friendship.

John D. Rockefeller

CLIENT SATISFACTION SURVEY FORM

Organisation/Company: Your name: Position:

1. How could you assess your satisfaction from our products?     perfectly satisfied
    unsatisfied
    satisfied
    generally unsatisfied
    generally satisfied

2. What is your mark about the products offered by us? Quality:     high     medium     low Technical information:     high     medium     low Competitive prices:     high     medium     low

3. What is your mark about the services offered by us? Treatment of your inquiries:     excellent     very good     satisfactory     unsatisfactory     very poor Commercial and technical support:     excellent     very good     satisfactory     unsatisfactory     very poor Accuracy and correctness of the offered products and services:     excellent     very good     satisfactory     unsatisfactory     very poor Clearness and thoroughness of user documentation:     excellent     very good     satisfactory     unsatisfactory     very poor Keeping of deadlines:     excellent     very good     satisfactory     unsatisfactory     very poor Quality of maintenance services:     excellent     very good     satisfactory     unsatisfactory     very poor

4. Are you willing to order again our products and services?     certainly yes     probably yes     probably no     certainly no     in doubt

5. Would you recommend our products and services to other people?     certainly yes     probably yes     probably no     certainly no     in doubt

6. What suggestions and recommendations could you give us for quality improvement about the offered by us products and services:

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